Lisbeth Calandrino

Chief Inspiration Office, Director
Lisbeth Calandrino

As Chief Inspiration Officer and director of her company, Lisbeth is recognized as a business disrupter and leading authority on sales, customer service development and customer retention.  She is considered a leading keynote and inspirational speaker, noted for her straightforward and humorous style of presentation.

Lisbeth’s business background comes from being a principal of a group that launched a seven-store chain of retail furniture, design and carpet stores. She was responsible for developing sales, customer service and marketing strategies for the chain. Her experience has given Lisbeth the skills to help executives and business owners accelerate individual and organizational performance as well as navigate change. Her communication workshops help leaders develop the skills necessary to help their employees grow and create clearer goals. The bottom line is to create more efficient sales teams and profitable businesses.

She was one of the founders of Fabulous Floors Magazine, the only consumer floor covering publication where she is presently the Associate Editor and Vice President of Social Media. Calandrino pens a Success blog on for The Albany Times Union newspaper and a blog on her website, www.lisbethcalandrino.com. Her book, Red Hot Customer Service, was considered one of the best ‘how to’ books on customer service.

Her clients have included The Home Depot, The Lowe’s Companies, Greater Capital Association of Realtors, and hundreds of independent retail businesses. In 2017, she was named one of the “Top Ten Influential People in the Floor Covering Industry” by Floor Covering News.

Lisbeth serves on the advisor committee for The Blind Vendors Association, is a member of the National Association of Women in Construction and the World Floor Covering Association. She was a recent speaker at the Leading Suppliers Council of the National Association of Home Builders.

Lisbeth is a member of the Capital District Human Resources Association and teaches several continuing education courses approved by the State of New York for Realtors.

Lisbeth lives in Historic Hudson Park in Albany, New York. If not in her office, she can be found at the gym lifting weights and attending Yoga classes. Lisbeth volunteers at Grand Street Community Arts, WCAA-107.3, an Albany, New York Community Radio Station, the steering committee for The Capital Region Village Collaborative, and is a consultant for the Blind Vendors Association. Check out her blog, www.lisbethcalandrino.com or reach her at  lcalandrino@nycap.rr.com.

You can find her at all the usual social media haunts and LinkedIn.