Retailer Track

Retailer Track

Connecting you with products you won’t find anywhere else

At DOMOTEX USA, we know that your customers want unique products they can’t find anywhere else. They expect the best, and you deliver - with unmatched flooring knowledge, top-notch customer service, and the finest flooring options available.

At DOMOTEX USA, it’s our mission to make it seamless and easy for you to meet – and exceed – your customers’ expectations.

This is why we are bringing together the best of the industry - the entire supply chain - in one convenient venue to facilitate the connections and access to information you need to satisfy your market and grow your business. From area rugs to carpets and hard surface flooring, we have what your customers want.

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“The success of any retail operation is education. If you want to see what the rest of the world is doing, this is the show to go to.”

Jerry Arcari
Founder
Landry & Arcari Rugs and Carpeting

What's your DOMOTEX?

Owners & Managers

Improving profitability, better estimating, finding and retaining qualified flooring installers, expanding and networking to increase business, handling claims and understanding forensics

Retail Sales Associate

Improving flooring category knowledge, meeting customer expectations, what’s hot and what’s not, closing the sale, and creating repeat customers

Marketer

Creating a stronger store brand, better performing advertising and promotions, effective merchandising, managing and improving online reviews, building a database

Digital Communicator

Improving website design and SEO, developing social media campaigns, planning digital advertising strategy, creating video content and more.

You’re expected to wear many hats

Flooring expert, brand ambassador, customer service representative, marketing guru. Learn to do it all more seamlessly than ever before with an expert-led line-up. Gain insights on attracting shoppers, closing sales, dealing with disgruntled customers, launching social media campaigns, optimizing your website and understanding consumer behavior. Get tips on driving sales and maximizing in-store experiences right from industry influencers.

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Retailers_Right

2020 Retailer Sessions

Targeted sessions that will help you anticipate what buyers want — and deliver it long before your competition does.

Feb. 5, 2020
9:00 AM - 10:00 AM

Planning With Optimism

1-Day Education Pass (WED) All Access Conference Pass

B206

The last two years have provided for many headlines, but did those headlines help or hinder your business? Presidential politics are fascinating, and we will explore the likely impact, if any, on the …

Keynote / Featured Speakers Builder/Contractor/Remodeler Designer Installer Retailer

Alan Beaulieu
International Economic Analyst and President
Institute for Trend Research

Feb. 5, 2020
10:30 AM - 11:30 AM

Ten Best Practices to Maximize Store Experiences & Sales in 2020

1-Day Education Pass (WED) All Access Conference Pass

B206

Make 2020 a year to remember when it comes to delivering memorable customer experiences and outstanding sales in for your one-of-a-kind business! From delivering red carpet customer service to strengt …

Retailer

Nicole Leinbach Reyhle
Founder and Publisher
RetailMinded.com

Feb. 5, 2020
1:00 PM - 2:00 PM

Marketing on a Dime: 10 Ways to Drive Visibility and Profit

1-Day Education Pass (WED) All Access Conference Pass

B206

No budget? No problem. This session will explore ways to gain new business, keep existing customers and drive attention to brick and mortar businesses... on a dime! From events to cross-promotional ex …

Retailer

Nicole Leinbach Reyhle
Founder and Publisher
RetailMinded.com

Feb. 6, 2020
8:30 AM - 9:30 AM

Brand Leadership: How to Build a Rock Star Brand

1-Day Education Pass (THU) All Access Conference Pass Expo Hall Pass

B206

You know how great brands dominate their fields. You experience it every time you pay a premium for a certain type of jeans, or see a line of people camping out to catch the newest smart phone release …

Keynote / Featured Speakers Builder/Contractor/Remodeler Designer Installer Retailer

Denise Lee Yohn
Brand Leadership Expert, Business Keynote Speaker, Bestselling Author
Denise Lee Yohn, Inc.

Feb. 6, 2020
9:45 AM - 10:15 AM

State of the Industry Panel: Part 1, The Manufacturer Perspective

1-Day Education Pass (THU) All Access Conference Pass Expo Hall Pass

DOMOTEX USA Plaza

In this half-hour session, Kemp Harr will guide the discussion of these industry leaders on a range of topics impacting manufacturing, innovation, regulation, style trends and brand marketing in the f …

Builder/Contractor/Remodeler Designer Installer Retailer

Kemp Harr
Moderator

Piet Dossche
President
USFloors, EVP Hard Surfaces–Shaw Industries

Neil Poland
President
Mullican Flooring

Bruce Zwicker

Floor Covering Distributor Consultant

Feb. 6, 2020
10:30 AM - 11:00 AM

Discussion Hub with Denise Lee Yohn

1-Day Education Pass (THU) All Access Conference Pass Expo Hall Pass

Booth 2241

Join Denise from 10:30 a.m. – 11:00 a.m. for the Discussion Hub in Booth 2241 in the Retailer section. This is your chance to network, meet and greet, and to discuss the industry’s most pressing h …

Discussion Hub Retailer Networking Events

Denise Lee Yohn
Brand Leadership Expert, Business Keynote Speaker, Bestselling Author
Denise Lee Yohn, Inc.

Feb. 6, 2020
10:30 AM - 11:30 AM

Stalking Floor Covering Customers

1-Day Education Pass (THU) All Access Conference Pass

B206

Chris Ramey of The Home Trust, will reveal his research of “Stalking Floor Covering Customers.” This presentation will tell you where your customers go afterwards and who is taking them away from …

Retailer

Chris Ramey
President
The Home Trust International

Feb. 6, 2020
10:30 AM - 11:00 AM

Moving Mountains Together

1-Day Education Pass (THU) All Access Conference Pass Expo Hall Pass

DOMOTEX USA Plaza

Join us as we discuss how we begin to Move this Mountain … with solutions to the shortage of professional installers … with you and the Floor Covering Education Foundation working together! Resear …

Builder/Contractor/Remodeler Designer Installer Retailer

Kaye Whitener
FCEF National Manager / Client Relations
World Floor Covering Association

Feb. 6, 2020
11:15 AM - 11:45 AM

Hiring to Win in 2020

1-Day Education Pass (THU) All Access Conference Pass Expo Hall Pass

DOMOTEX USA Plaza

Susan and her panelists will share advice and best practices for recruiting, training and retaining the best people for your business. With the employment rate at an all time high, it can be extremely …

Builder/Contractor/Remodeler Designer Installer Retailer

Susan Weller
Founder
Flooring Careers

Feb. 6, 2020
11:45 AM - 12:15 PM

Discussion Hub with Chris Ramey

1-Day Education Pass (THU) All Access Conference Pass Expo Hall Pass

Booth 2241

Following his session, Stalking Floor Covering Customers, join Chris from 11:45 a.m. – 12:15 p.m. for the Discussion Hub in Booth 2241 in the Retailer section. This is your chance to network, meet a …

Discussion Hub Retailer Networking Events

Chris Ramey
President
The Home Trust International

Feb. 6, 2020
12:00 PM - 12:30 PM

Discussion Hub with Susan Weller

1-Day Education Pass (THU) All Access Conference Pass Expo Hall Pass

Booth 2241

Following her session, Hiring to Win in 2020, join Susan from 12:00 p.m. – 12:30 p.m. for the Discussion Hub in Booth 2241 in the Retailer section. This is your chance to network, meet and greet, an …

Discussion Hub Retailer

Susan Weller
Founder
Flooring Careers

Feb. 6, 2020
1:00 PM - 2:00 PM

How to Solve the Installation Crisis NOW in Your Flooring Business

1-Day Education Pass (THU) All Access Conference Pass

B206

During this session, Jim will reveal strategies to help you attract the best installers and keep them long-term, even when the competition tries to poach them from you. Attendees will learn about the …

Retailer

Jim Augustus Armstrong
Founder and President
Flooring Success Systems

Feb. 6, 2020
1:00 PM - 1:30 PM

Strategies for Selling Today’s Internet Savvy Customer

1-Day Education Pass (THU) All Access Conference Pass Expo Hall Pass

DOMOTEX USA Plaza

Selling today’s Internet-savvy customer isn’t difficult, it’s different. If you’re planning on selling them, you will have to get on target. We are in the age of the customer, there’s no dou …

Builder/Contractor/Remodeler Designer Installer Retailer

Lisbeth Calandrino
Chief Inspiration Office, Director
Lisbeth Calandrino

Feb. 6, 2020
1:45 PM - 2:15 PM

Discussion Hub with Lisbeth Calandrino

1-Day Education Pass (THU) All Access Conference Pass Expo Hall Pass

Booth 2241

Following her session, Strategies for Selling Today's Internet Savvy Customer, join Lisbeth from 1:45 p.m. – 2:15 p.m. for the Discussion Hub in Booth 2241 in the Retailer section. This is your cha …

Discussion Hub Retailer Networking Events

Lisbeth Calandrino
Chief Inspiration Office, Director
Lisbeth Calandrino

Feb. 6, 2020
1:45 PM - 2:15 PM

Moving Beyond Social Media to Crush Your Competitors

1-Day Education Pass (THU) All Access Conference Pass Expo Hall Pass

DOMOTEX USA Plaza

"In today’s world you’re either predator or prey. This presentation will present advanced tactics including leveraging satellites, copping apps and other digital tactics to help you gain share of …

Builder/Contractor/Remodeler Designer Installer Retailer

Chris Ramey
President
The Home Trust International

Feb. 6, 2020
2:30 PM - 3:00 PM

4-Step System to Close More Sales and Command Higher Margins

1-Day Education Pass (THU) All Access Conference Pass Expo Hall Pass

DOMOTEX USA Plaza

This session will guide you to get out of the estimate business and start closing sales. Learn a system for selling. Avoid the big mistake made by most salespeople. Takeaways: 1. How to take contr …

Builder/Contractor/Remodeler Designer Installer Retailer

Jim Augustus Armstrong
Founder and President
Flooring Success Systems

Feb. 6, 2020
3:30 PM - 4:30 PM

Hot Topics Live with Denise Lee Yohn and Chris Ramey

1-Day Education Pass (THU) All Access Conference Pass Expo Hall Pass

Booth 2241

From 3:30 p.m. – 4:30 p.m., the Discussion Hub will feature an hour-long Hot Topics Live discussion in the Retailer section of Booth 2241 led by Denise Lee Yohn and Chris Ramey. The discussion will …

Hot Topics Live Discussion Hub Retailer Networking Events

Denise Lee Yohn
Brand Leadership Expert, Business Keynote Speaker, Bestselling Author
Denise Lee Yohn, Inc.

Chris Ramey
President
The Home Trust International

Feb. 7, 2020
9:00 AM - 10:00 AM

Solving The Pace Of Innovation, One Innovation At A Time

1-Day Education Pass (FRI) All Access Conference Pass

B206

It all starts with a simple realization summarized in these words from Starbucks TRYER Innovation Center Director: “None of us are shopping the same way we were three years ago”. He then continues …

Keynote / Featured Speakers Builder/Contractor/Remodeler Designer Installer Retailer

James Dion
Founder and President
Dionco Inc.

Feb. 7, 2020
10:00 AM - 10:30 AM

Does Your Website Measure Up?

1-Day Education Pass (FRI) All Access Conference Pass Expo Hall Pass

DOMOTEX USA Plaza

Separate yourself from the competition with the online technology you offer. Today’s consumers expect to shop for flooring the way they shop for everything else online. We will review the top 10 dig …

Builder/Contractor/Remodeler Designer Installer Retailer

Jay Flynn
VP Sales and Marketing
Creating Your Space and Bridgeway Interactive

Feb. 7, 2020
10:15 AM - 10:45 AM

Discussion Hub with James Dion

1-Day Education Pass (FRI) All Access Conference Pass Expo Hall Pass

Booth 2241

Following his session, Solving The Pace Of Innovation, One Innovation At A Time, join James from 10:15 a.m. – 10:45 a.m. for the Discussion Hub in Booth 2241 in the Retailer section. This is your ch …

Discussion Hub Retailer Networking Events

James Dion
Founder and President
Dionco Inc.

Feb. 7, 2020
10:30 AM - 11:30 AM

Your Blueprint to Selling More Floors in 2020

1-Day Education Pass (FRI) All Access Conference Pass

B206

In the rapidly changing retail landscape there is a new blueprint for success. John will discuss what the data from 2019 is telling us will be the best opportunities to sell more flooring in 2020 an …

Retailer

John Weller
Co-Founder & Chief Innovation Officer
FloorForce

Feb. 7, 2020
10:45 AM - 11:15 AM

Discussion Hub with Jay Flynn

1-Day Education Pass (FRI) All Access Conference Pass Expo Hall Pass

Booth 2241

Following his session, Does Your Website Measure Up?, join Jay from 10:45 a.m. – 11:15 a.m. for the Discussion Hub in Booth 2241 in the Retailer section. This is your chance to network, meet and gre …

Discussion Hub Retailer Networking Events

Jay Flynn
VP Sales and Marketing
Creating Your Space and Bridgeway Interactive

Feb. 7, 2020
11:30 AM - 12:00 PM

Does Your Digital Marketing Strategy Measure Up?

1-Day Education Pass (FRI) All Access Conference Pass Expo Hall Pass

DOMOTEX USA Plaza

The tools and resources used to drive consumers to your website and then into your store to purchase are essential in today’s business: SEO, SEM, directories and other digital tools. - Understa …

Builder/Contractor/Remodeler Designer Installer Retailer

Layla Evans
Director, Search Engine Marketing
Creating Your Space and Bridgeway Interactive

Feb. 7, 2020
11:45 AM - 12:15 PM

Discussion Hub with John Weller

1-Day Education Pass (FRI) All Access Conference Pass Expo Hall Pass

Booth 2241

Following her session, Your Blueprint to Selling More Floors in 2020, join John from 11:45 a.m. – 12:15 p.m. for the Discussion Hub in Booth 2241 in the Retailer section. This is your chance to netw …

Discussion Hub Retailer Networking Events

John Weller
Co-Founder & Chief Innovation Officer
FloorForce

Feb. 7, 2020
12:15 PM - 12:45 PM

Discussion Hub with Layla Evans

1-Day Education Pass (FRI) All Access Conference Pass Expo Hall Pass

Booth 2241

Following her session, Does Your Digital Marketing Strategy Measure Up?, join Layla from 12:15 p.m. – 12:45 p.m. for the Discussion Hub in Booth 2241 in the Retailer section. This is your chance to …

Discussion Hub Retailer Networking Events

Layla Evans
Director, Search Engine Marketing
Creating Your Space and Bridgeway Interactive

Feb. 7, 2020
1:00 PM - 2:00 PM

Does Your Social Media Content Measure Up?

1-Day Education Pass (FRI) All Access Conference Pass

B206

Are you confident that your story is being told properly on social media? - Understand what makes great social media content and ad copy - Social media strategy tips for building your own edit …

Retailer

Shannon Vogel
Director of Social Media
Creating Your Space and Bridgeway Interactive

Feb. 7, 2020
2:15 PM - 2:45 PM

Discussion Hub with Shannon Vogel

1-Day Education Pass (FRI) All Access Conference Pass Expo Hall Pass

Booth 2241

Following her session, Does Your Social Media Content Measure Up?, join Shannon from 2:15 p.m. – 2:45 p.m. for the Discussion Hub in Booth 2241 in the Retailer section. This is your chance to networ …

Discussion Hub Retailer Networking Events

Shannon Vogel
Director of Social Media
Creating Your Space and Bridgeway Interactive